23/06/2023 The optimal performance is the foremost important factor in on-demand delivery, starting with selecting the appropriate driver.
Currently, people are becoming increasingly impatient as on-demand delivery and transportation services like Grab, Be, etc., become commonplace. Customers are increasingly favoring the use of technology-based transportation services for food delivery, transportation, and shipping. While some argue that technology is making us lazier and more impatient than ever, this is actually becoming an opportunity for companies operating in the technology transportation sector to use automation to meet increasingly high standards regarding delivery speed, reliability, and customer satisfaction.
When constructing a delivery application, developers must consider utilizing appropriate APIs based on various factors when immediately assigning tasks to delivery personnel. By using Goong’s API, developers can control every aspect of their distribution network – ensuring seamless deliveries and meeting customer needs.
THE IMPORTANCE OF ON-DEMAND DELIVERY
Theo dự báo của Markets and Markets, doanh số bán lẻ trực tuyến sẽ tăng thêm 20,5% trong năm nay. Đa phần chúng ta có thể nhận thấy rằng việc mua đồ ăn mang về hoặc giao hàng tận nơi là rất quan trọng. Nếu các doanh nghiệp có thể tối ưu hóa việc giao nhận theo yêu cầu, họ sẽ nhanh chóng trở thành lựa chọn đầu tiên cho người người tiêu dùng.
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https://goong.io/tin-tuc/be-da-ung-dung-goong-map-vao-tren-he-thong-nhu-the-nao/
HOW DRIVER-SELECTION IMPROVES ON-DEMAND DELIVERY
Delivery’s last mile in logistics is known to be the most complex and crucial segment in the delivery process, especially with specific delivery requirements adding difficulty. To outperform competitors, companies must automate task assignments by deploying and utilizing distance calculation APIs, route optimization APIs, etc., to allocate appropriate drivers for routes. Accurate assignments help drivers cover more points within a specific time frame, optimizing both time and cost for the delivery process.
KEY FACTORS IN SELECTING THE CORRECT DRIVER
Selecting the best driver for an order is not as simple as choosing the closest one to a particular destination. Insisting on this simple calculation, dispatchers ignore key variables and run into entirely avoidable problems. To optimize driver assignments, logistics technology must take into account multiple variables.
ROAD AND TRAFFIC CONDITIONS
As society continues to develop, infrastructure, including roadways and traffic signs, undergoes constant improvements. If an application’s real-time mapping is not regularly updated, late deliveries may naturally occur. For example, the nearest driver may only be 1km away from the pickup point, but after being assigned the route, they realize the road is closed for turning around during certain hours, turning a 10-minute trip into a 30-minute one. Consequently, the company has wasted both the driver’s and the customer’s time. This lack of satisfaction may lead to customer loss. Therefore, the system needs more advanced route optimization APIs to assign the order to a driver who may be slightly farther away but is on an unobstructed route, rather than having to detour.
DELIVERY BATCHING
One simple way to improve efficiency is to consolidate multiple orders on the same route. Currently, most companies such as Grab, Be, Shopee… are employing this method to optimize performance. Some companies make the mistake of assigning only one delivery to a driver at a time, resulting in a waste of time and resources. Instead, dispatchers need to understand the capacity and status of vehicles to handle multiple orders simultaneously. With such consolidated deliveries, arranging delivery locations is crucial to improve efficiency while still ensuring customer satisfaction.
VEHICLE CONSTRAINTS
A perfect route becomes useless if the assigned vehicle is incapable of completing the task. When dispatching delivery personnel, the dispatcher must assess the transportation capabilities of the vehicle in terms of cargo size and weight. It’s not feasible to deploy a truck to transport a group of passengers, nor to assign a motorcycle to transport an oversized cargo. Integrating vehicle information with road condition data ensures that each vehicle is dispatched to the most suitable location to fulfill the delivery requirements.
HOW GOONG MAPS IMPROVES ON-DEMAND DELIVERY
Goong Map is the perfect solution for technology transportation companies to optimize their delivery processes and ensure compliance with delivery agreements. By utilizing Routing/distance matrix/trip features, it can quickly calculate distances, areas, and routes that each type of vehicle can access within a certain timeframe. These APIs are designed to accommodate complex traffic information in Vietnam such as traffic restrictions, one-way restrictions, no-turn intersections, and more.
Goong’s Distance matrix can effectively optimize and route by comparing travel times between different locations. By factoring in all variables, the delivery process can run smoothly and efficiently.
Goong’s API system equips developers with tools for real-time order tracking, updating customers on their order status, and location. Sixty percent of customers believe transparency is one of the most attractive attributes of a brand. Therefore, real-time tracking tools for orders are key to increasing transparency and earning trust from customers.
GAINING A HEAD START ON THE COMPETITION
We can easily recognize that the e-commerce market is growing and changing rapidly over time, and the competition among brands will become increasingly fierce. Only the smartest, most optimized, most convenient, and most reliable services can become the top choice for customers and secure a certain position in the market. Every aspect of the delivery process must be optimized to win in the market, starting from efficiently allocating drivers. By using accurate location data and tools from Goong map, businesses will gain an advantage over their competitors.
Goong is ready to accompany enterprises in the technology transportation field on every journey, providing the most optimized products and services, offering the most practical effectiveness for businesses, and delivering the best benefits and experiences for customers.
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